ACSM Supervisor Felicia Lauw

Felicia Lauw

“Who you are, is how you work" 

Felicia is passionate about meaningful conversations that support growth and learning. She works in the paradox space of structure and expansive wondering. Labeled as an extreme introvert on Myers Briggs, she stretches herself with ease to hold space for enquiries, weaving the energetic field of head, heart and gut; has the confidence to get into the “not-knowing” space for insights from higher wisdom to emerge. In doing so, the other person leaves the conversation more aware and more awake, and figuratively “come home to their brilliance.” Colleagues would describe her as having a “quiet presence, firm and steady”.

Felicia believes that through authentic conversations in relationship with each other, there is hope to bring more ease and joy back into our systems (organization, groups, teams and community). Often, Felicia exercise her courage muscle by leaning into tensions and shadows to uncover the hidden gold nuggets that is weaved in between the folds of people and situations. Her early nomadic lifestyle of working on global transformation projects in Asia, China, France and United States has primed her well to continue to learn cultural graciousness when working with people of varied backgrounds. Her years in management consulting gave her a good appreciation of systems and system dynamics.

As a reflective practitioner, Felicia has a ritual of journaling, meditation, yoga, walks and working with a supervisor to support her to be “fit for practice” and maintain consistent quality of work for her clients whilst learning, growing and working.

Her background

Felicia is an Accredited Coach Supervisor and is the first Asian to serve as senior international faculty role with Coach Supervision Academy (CSA) developing other coaching supervisors and has been supervising coaches for 9 years.

She is also the training director at International Coach Academy Chinese Program (an ICF ACTP Program) and has been mentoring and assessing coaches on behalf of ICF for 10 years.

She is a founding member of APR EMCC and a regional coordinator for AoCS (Association of Coaching Supervisors) in APAC.

Her supervision clients ranges from experienced masterful coaches to developing coaches, whilst the topics of supervision attention may differ but what is common is holding the reflective space for the individual or group to access their inner wisdom to gain clarity, confidence and energy.

As a coach entrepreneur, she helped startup a coaching company (Coach in a Box) and a leadership consulting company (Bridge Partnerships) in Asia in 2010. She has supported the development of the ICA Professional Certified Coach program in Chinese in 2009. 

As a coach practitioner, Felicia is an executive coach, facilitator and seasoned change manager with over 20 years in strategy, design and implementation of business and organization transformation change. Felicia is an accredited ICF PCC with about 3000 coaching hours and has served clients from 35 countries over the last 12 years. The golden thread across her work is supporting others to tap into inner insights using reflective dialogues in a relational space.

Her coaching client’s demographics include C suites, Board members, VPs, HoDs, and key managers globally. Her coaching experience is supported by a robust corporate experience from senior leadership positions with Accenture, Cap Gemini and DBS. She lives in Singapore and works globally in English, Chinese and Cantonese.

Her Professional Qualifications and Learnings

  • 2019 Ken Wilber Integral Theory – Evolving Wisdom
  • 2018 Leadership Embodiment, Certified Coach
  • 2018 Advance Certificate in Gestalt Group Dynamics
  • 2017 Ken Wilber Integral Theory – Super Human OS
  • 2016 Conversational Intelligence for Coaches, Certified Coach
  • 2015 Quantum Touch – Level 2
  • 2014 Diploma of Coach Supervision, CSA
  • 2013 Stakeholder Centered Coaching, Marshall Goldsmith
  • 2011 Master Certified Practitioner of NLP, ABNLP
  • 2010 Certified Practitioner of NLP, ABNLP
  • 2009 Quantum Touch – Level 1
  • 2007 Certified Professional Coach Program, International Coach Academy

Supervision and Mentoring with Felicia

What is supported in the supervision space? 

There is a myriad of reasons why people come for supervision and a few of those are offered (in no specific order, not mutually exclusive and not exhaustive) :

  • Commercial intricacy and Contracting within systems (1:1 or multi-party)

The commercial set-up of coaching is getting more complex by the day, apart from one to one direct contracting of a coach by a client, we have coaching companies with a bench of coaches, of which you may be one of them. What type of contract are in place to ensure the coach can do their work safely? The complex web of our clients’ system offers even more opportunities of grey. Contracting is a major contribution to ambiguity of coaching intervention.

  • Ethical Dilemmas

With a complex commercial set-up, the coach can sometimes assume the roles of an entrepreneur, an associate, a colleague (for internal coaches), a training provider, consultant and facilitator (all natural extensions of services in support of client’s learning needs). With each additional layer of role identification, the complexity of what is ethical and boundaries becoming murky increases (and we have not even included personal relationships as coaching is such a relational profession).

  • Consistent quality of coaching

Quality of coaching draws much attention as coaching is still an unregulated profession and both the coaching and client community are still learning and morphing regarding this relational offering. As in all systems, the resilience of the system is in the weakest link. I defined quality of coaching as the fulfilment of client(s)’ expectation from the coaching intervention. The ability to contract cleanly and manage different stakeholders’ expectations sets the framework for delivery; followed by the coach’s ability to rock up to every session and coach at a consistent and professional level. In these scenarios, the coach will be supported with their coaching competence, intervention and confidence. Supervision provides a safe space to reflect on one’s coaching competence, either to avoid seemingly experienced pitfalls or repeating successful experience.

  • Psychodynamics and Energetic Impact

Whilst most coaching schools train and enable their coaches with coaching techniques, skills and tools, less emphasis is placed in preparing them for the psychodynamics and energetic impact of this intimate work. People on the borderline of needing counselling and therapy show up in coaching and the coach ended up holding space and support for the person(s) to make their shifts. The psychological and energetic impact often occurs in the unconscious and may result in the coach feeling drained or even “I don’t what it is, but something is not quite right” type of feeling.


Her Tapestry of Supervision 

Felicia has been trained and is continuously learning in different modalities, from the structured rationale to the energetic, emotive and body works; these are all weaved into her practice. In short, she hopes to attend to the whole person during the reflective dialogue of supervision to tap on the clients’ holistic wisdom and potential.

Join a group supervision session with Felicia?

Register to an individual supervision session with Felicia?

by Felicia Lauw
"How to increase our relational presence?"
At the ACSM online week "All about growing You, as a Coach", Felicia shared her insights on "How to increase our relational presence?".
by Felicia Lauw
"An energetic approach to coaching"
During an ACSM talk, Felicia Lauw, coach supervisor, PCC and faculty member of CSA Singapore shared with us on energy management in coaching and supervision. Beside bringing light to this vast topic, Felicia drove us to experience it in practice.